To help you debug the issue you are experiencing, we may need information about your environment and log files
Step-by-Step tutorial:
- Enable logging in the CryptoWoo settings under "Debugging" with verbosity "debug".
- Go to the Database Actions page:
YOURDOMAIN/wp-admin/admin.php?page=cryptowoo_database_maintenance
- Scroll to the bottom of that page and paste the debug info into your text file. It will only be displayed when logging is enabled.
- Reproduce your issue or wait until the issue happens again before you continue.
- Open and download the .log files that begin with "cryptowoo" plus the fatal-errors log if it exists from:
YOURDOMAIN/wp-admin/admin.php?page=wc-status&tab=logs
- Create a WooCommerce status report on this page:
YOURDOMAIN/wp-admin/admin.php?page=wc-status
Click ‘Get System Report’ and save it to another text file. - Attach the files to your support ticket.
Note: You may want to disable the logging when you are done because otherwise it may generate huge log files that will take up resources on your server. The size of the log files also depends on the verbosity selected. For example, if selecting "error", then only logs with the severity of error, critical, and emergency will be logged. For debugging purposes, we will sometimes need "debug" to receive everything possible.